Riding the Wave

Change is inevitable, I am told. Aside from death and taxes (and taxes can be circumvented at times), change is the other thing that we can consistently count on whether we want it or not. It’s been said that the most successful people are not always the smartest nor are they always the strongest. Often…

On Vacation

Some years ago (in a former workplace), an Australian colleague with extensive experience managing Philippine BPOs shared a particular insight that he had after working several years in the country. He noticed that there are some Filipino agents who usually avoided using their Vacation Leaves, usually because these are often convertible to cash by the…

The Little Things

The bigger your team grows the harder it is to keep track of the little things and, more often than not, these fall in between the cracks. Unfortunately, especially during these times of rapid growth, those little things matter more than ever and neglecting them could spell disaster in the long run. Not only that…

The Captain’s Log

Late in 2015, as I began my tenure as Studio Manager of the Ladbrokes Coral Manila’s Creative Team, I also started what I half-jokingly refer to as the Captain’s Log (a not so subtle nod to Star Trek). The Captain’s Log is basically just a simple record of what I did daily using short sentences…

What do you Look for in a Potential Team Member?

Good help is hard to find these days and that’s why people are more than willing to pay to find it. Forbes estimate that the recruitment industry is over $200 billion worldwide and no surprise. People, for better or worse, make or break a business (or a Creative Team). That’s why I’m quite particular about…

Managing a (Creative) Team

I’ve been managing people for a little over 18 years now. If I had to describe my management style, I would describe it as a facilitative style of management. That is to say I like empowering my people, giving them the resources they need to succeed, and then getting well out of the way (after…

3 Tips on Giving Feedback

Let’s face it: coaching your team members is a potential emotional landmine and it’s no surprise. Most people are somewhat sensitive (in varying degrees) about their work and the last thing they want to hear is for their supervisors and managers to say that their work is no good. Feedback is an important part of…